Booking Terms & Cancellation Policy
These Booking Terms & Cancellation Policy apply to catering enquiries, quotations, confirmed bookings, and catering services provided by Food Forest Caterer in Mumbai and surrounding areas.
By confirming a catering booking, the client agrees to these terms.
Booking Confirmation
A catering booking is considered confirmed only after the required advance payment has been received and the booking confirmation has been acknowledged by Food Forest Caterer.
A minimum 50% advance payment is required to confirm a booking unless otherwise agreed in writing.
A quotation or menu discussion does not constitute a confirmed booking.
Booking confirmation may be communicated through WhatsApp, email, or another agreed communication channel.
Availability is subject to the event date, location, guest count, menu requirements, and operational capacity.
Advance Payment & Balance Payment
The required advance must be paid to secure the event date.
The remaining balance must be paid before the event date, unless different payment terms have been agreed in writing.
Food Forest Caterer does not provide credit facilities unless specifically agreed in writing.
Payments may be made through UPI, bank transfer, or other payment methods accepted by Food Forest Caterer.
An invoice or payment acknowledgement may be provided for payments received.
Cancellation Policy
Cancellation charges are based on the amount of time remaining before the scheduled event.
| Cancellation Notice | Refund of Eligible Advance |
|---|---|
| 30+ days before event | 75% |
| 15–30 days before event | 50% |
| 7–15 days before event | 25% |
| Less than 7 days | No refund |
Any refund calculation will be based on the amount actually received and may take into account costs already committed specifically for the event.
Where suppliers, venue-related arrangements, special ingredients, equipment, staffing, or other non-recoverable expenses have already been committed, those amounts may be deducted where applicable.
Rescheduling
Requests to change the event date are subject to:
Date availability
Menu and ingredient availability
Staffing availability
Venue availability
Any additional costs caused by the change
Rescheduling is not automatically guaranteed and must be agreed by Food Forest Caterer in writing.
Menu Confirmation
The final menu should normally be confirmed at least 7 days before the event.
After menu confirmation:
Changes are subject to ingredient and operational availability.
Changes may affect the final quotation.
Special or premium ingredients may require additional charges.
Last-minute changes cannot always be accommodated.
Food Forest Caterer reserves the right to suggest a comparable replacement where a particular ingredient becomes unavailable
Final Guest Count
The final guest count should be confirmed at least 48 hours before the event.
The final payable quantity may be based on the confirmed guest count and the agreed minimum guarantee.
Additional guests may be accommodated subject to food, staffing, venue, and operational availability and may be charged at the applicable per-person rate.
Food & Leftovers
Food is prepared and served for the agreed event and guest count.
Food is prepared fresh for the event wherever reasonably possible.
Food is intended to be consumed during the event.
Food safety depends partly on proper handling and storage after service.
Food Forest Caterer does not guarantee the safety of food after it leaves our control.
Leftover food will not automatically be packed for guests or taken away by the client.
Any special food-packing arrangement must be discussed and agreed in advance.
Food Allergies & Dietary Requirements
Clients must inform Food Forest Caterer about known food allergies, dietary restrictions, or special requirements before the menu is finalised.
While reasonable precautions may be taken, Food Forest Caterer cannot guarantee an entirely allergen-free environment where multiple dishes are prepared and served at the same event.
Setup & Venue Access
The client or venue must provide reasonable access for catering setup.
Food Forest Caterer may require approximately 2 hours or more before the event for setup depending on:
Guest count
Menu
Buffet or table-service requirements
Live counters
Venue access
Equipment requirements
Delays in venue access may affect setup and service timelines.
Electricity, Water & Parking
Unless specifically included in the quotation:
Suitable electricity supply must be made available by the client or venue.
Water access required for catering operations must be provided by the client or venue.
Reasonable parking or vehicle access should be arranged where required for catering vehicles and equipment.
Additional venue or access charges imposed on the caterer may be payable by the client if they were not included in the original quotation.
Catering Staff & Service
The number of service staff provided will depend on the agreed catering package, guest count, service style, and quotation.
Additional staff requested after confirmation may be subject to additional charges and availability.
For table service, service procedures will follow the agreed menu and portion plan.
For buffet service, food quantities and service arrangements will follow the agreed package and guest count.
Venue Responsibilities
The client is responsible for ensuring that the venue permits catering operations and provides any required permissions.
This may include:
Catering permission
LPG/gas permission
Loading and unloading access
Parking permission
Electricity access
Water access
Setup access
Fire or safety requirements imposed by the venue
Any venue-specific restrictions should be disclosed before booking.
LPG / Gas Charges
Where LPG is required and is not included in the agreed quotation, an additional charge may apply.
The applicable charge will be communicated before confirmation.
Damage, Loss & Theft
Food Forest Caterer is not responsible for loss, theft, or damage to personal belongings, venue property, guest property, or equipment belonging to third parties unless caused directly by proven negligence of Food Forest Caterer.
The client is responsible for venue-related damage or loss caused by guests or other parties attending the event.
Delays & Force Majeure
Food Forest Caterer will make reasonable efforts to provide services according to the agreed schedule.
However, we are not responsible for delays or inability to perform caused by circumstances beyond reasonable control, including:
Severe traffic disruption
Natural disasters
Government restrictions
Fire
Civil disturbance
Strikes
Utility failures
Venue-related delays
Extreme weather
Other force majeure circumstances
Where reasonably possible, Food Forest Caterer will communicate significant delays or operational issues to the client.
Pricing & GST
All quotations are provided in Indian Rupees.
Prices are based on the menu, guest count, venue, service style, equipment, staffing, and other requirements discussed at the time of quotation.
GST or other applicable government taxes may be charged where applicable.
A revised quotation may be required if the client changes the guest count, menu, venue, service style, event timing, or other significant requirements after confirmation.
Liability
Food Forest Caterer’s responsibility is limited to the catering services agreed in the confirmed quotation.
To the extent permitted by applicable law, Food Forest Caterer will not be responsible for indirect, consequential, or unrelated losses arising from venue issues, guest actions, third-party services, traffic disruption, or circumstances outside our reasonable control.
Nothing in these terms excludes liability that cannot legally be excluded under applicable law.
Hygiene & Food Safety
Food Forest Caterer follows reasonable food preparation, storage, handling, and service practices appropriate for catering operations.
We aim to use fresh ingredients and maintain appropriate food-handling and service standards.
Clients should inform us in advance about allergies, dietary restrictions, or special food requirements.
Event Photography & Marketing
Food Forest Caterer may photograph food, buffet displays, live counters, décor elements, and catering setups for portfolio and marketing purposes.
Identifiable client or guest photographs will be used for promotional purposes only where appropriate permission has been obtained.
Clients who do not wish identifiable photographs to be used should inform Food Forest Caterer before the event.
Changes to These Terms
Food Forest Caterer may update these terms from time to time.
The version applicable to a booking will generally be the version communicated or accepted at the time of confirmation, unless otherwise agreed.
Contact Us
Food Forest Caterer
557, Squatter Colony, Maulana Azad Road,
Malad East, Mumbai – 400097, Maharashtra, India
Phone: +91 9930608445
Email: foodforest8445@gmail.com
Website: www.foodforestcaterer.com
Business Hours: 9:00 AM – 10:00 PM
For booking questions, cancellation requests, rescheduling, menu changes, or payment-related queries, contact us directly.
Let's Plan Your Next Event!
From intimate family gatherings to grand weddings and corporate events, Food Forest Caterer provides professional catering services across Mumbai.
